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Scheduled Server Maintenance

Please Note: All University Registrar’s Office applications and portals that are accessed via the URO HUB will be unavailable on December 1, 2025, 8:30am – 12:00pm. We apologize for the inconvenience and appreciate your understanding.

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Phishing Emails & Canada Post Delays

Phishing emails: Some students have been receiving phishing emails. Any communication sent from the University of Toronto will never ask you to click on or send personal or financial information to an external login or email. Learn more about phishing emails and how to report them.
Canada Post delays: Please note that mail service may be delayed due to Canada Post disruptions.

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Holiday Closure

Please note that on Tuesday, October 7th, Client Services and the Office of Convocation will open at one hour later, at 2:00pm. For the Thanksgiving holiday, they will also close early at 3:00pm on Friday, October 10, and be closed all day on Monday, October 13.

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Holiday Closure

Client Services, Transcripts and the Office of Convocation will be closed on Friday, August 1 and Monday, August 4 for Presidential Day and the Civic Holiday. They will be re-opening on Tuesday, August 5 (Client Services at 1:00pm and the Office of Convocation at 9:00am).

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Convera Maintenance

Please note: Convera will be down for scheduled maintenance on Friday, August 15th, 2025, from 9:00pm – 5:00am EDT. If you are planning on using Convera for payments, please so do before 2:00pm EDT on August 15th to avoid payment delays.

Withdrawal & Re-applying for Full-Time OSAP

Withdrawal from Full-Time OSAP

OSAP requires students to remain enrolled in a course load of at least 60% in each semester (40% for students with a documented disability) to maintain eligibility for funding. For most undergraduate students this is 1.5 credits per semester (1.0 for students with disabilities). Course loads cannot be averaged over two semesters.  

OSAP’s definition of full-time studies may be different than your University of Toronto faculty’s definition of full-time studies.

What happens if you drop below the required course load

  • Your loan repayment will begin 6 months from the date your course load was reduced
  • You may be placed on Academic Probation or Academic Restriction
  • Your OSAP funding will be recalculated, and you can be assessed with an OSAP overpayment 
    • You will be restricted from OSAP eligibility if you: 
      • Have 3 over-payments of $2,000 or more 
      • Have a total over-payment of $10,000 or more 
    • If you are in this situation, you will receive information from OSAP about how much to repay

If your withdrawal results in a tuition credit, U of T may return some or all of this to your National Student Loan Service Centre account to reduce your loan overpayment.  

If you’re planning on dropping below the required course load, please contact us to let us know. 

Re-applying for Full-Time OSAP

If you withdrew in the fall term and plan on returning to full-time studies in the winter term, you will need to submit an Online OSAP Reinstatement Request. As part of the request, you will be asked to upload a U of T Academic Progress form (PDF).  

Submit an OSAP Reinstatement Request

Please note: The withdrawal from full-time studies in the fall term means there’s an over-payment in your OSAP account, which will be deducted from the winter term OSAP assessment. As a result, students in this situation may receive little or no OSAP in the winter term. 

Deadlines for Submitting Your Request

The final deadline to submit your request is 40 days before the end of your full-time studies for the winter term. However, the sooner you submit the request, the sooner you will receive your additional funding.