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Phishing Emails

Phishing emails: Some students have been receiving phishing emails. Any communication sent from the University of Toronto will never ask you to click on or send personal or financial information to an external login or email. Learn more about phishing emails and how to report them.

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Holiday Closure

Client Services will be closed at 3:00pm Friday, February 13 and all day on Monday, February 16th & Wednesday, February 18 for Family Day and Registrarial PD Day. Please see our Contact page for regular operating hours. Have a great long weekend!

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Holiday Closure

Client Services will be closed on Friday, April 3 for Good Friday. We will re-open on Monday, April 6 at 10:00am. Have a great Easter weekend!

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Holiday Closure

Client Services will be closed on Friday, May 15 & Monday, May 18 for Presidential Day & Victoria Day. We will re-open on Tuesday, May 19 at 1:00pm. Have a great long weekend!

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Holiday Closure

Client Services will be closed on June 29, June 30 and July 1 for Presidential Days & Canada Day. We will re-open on Thursday, July 2 at 10:00am. Have a great long weekend!

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Holiday Closure

Client Services will be closed at 3:00pm on Friday, July 31 and all day on Monday, August 3 for the Civic holiday. We will re-open on Tuesday, August 4 at 10:00am. Have a great long weekend!

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Holiday Closure

Client Services will be closed at 3:00pm on Friday, September 4 and all day on Monday, September 7 for Labour day. We will re-open on Tuesday, September 8 at 9:30am. Have a great long weekend!

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Holiday Closure

Client Services will be closed at 3:00pm on Friday, October 9 and all day on Monday, October 12 for Thanksgiving. We will re-open on Tuesday, October 13 at 1:00pm. Have a great Thanksgiving weekend!

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Holiday Closure

Client Services will be closed for the holiday break from Thursday, December 24 to Tuesday, January 5, 2026. We will re-open on Wednesday, January 6, 2026, at 9:30am. Happy Holidays!

ACORN Absence Declaration Tool (ADT): Academic Consideration Requests

You may use the ACORN Absence Declaration Tool to support your request for academic consideration in your courses. The tool can be used to declare an absence once per academic term (e.g., the fall term) for a maximum period of seven (7) consecutive calendar days. The ACORN Absence Declaration Tool cannot be used to seek academic consideration for any matters that requires a petition such as missing a final exam or final assessment. Ensure that you check if your faculty, college, or campus uses the ACORN Absence Declaration Tool for academic consideration first.

What is the ACORN Absence Declaration Tool?

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If you are or will be temporarily absent from your studies and need academic consideration for a missed academic obligation (e.g., test, quiz, paper), you can formally declare your absence in ACORN by using the ACORN Absence Declaration Tool. If you are enrolled in a faculty, college, or campus that participates, you can access the tool in ACORN under the Profile and Settings menu.

The ACORN Absence Declaration Tool helps you create an official record of your absence that is used to support a request for academic consideration in your courses, without the need to present additional supporting documentation.

What is academic consideration?

Academic consideration is the process of granting a student an academically appropriate exception in a course for not having met an academic obligation by request with their instructor or faculty, college, or campus. Academic obligations include but are not limited to in-class assessments such as: quizzes, tests, papers, or lab reports. The process of academic consideration is outlined by a student’s home academic faculty, college, or campus.

Please note: submitting an absence declaration through ACORN does not start the process of academic consideration. It is the student’s responsibility to arrange for academic consideration with the appropriate contacts (e.g., instructor) by following instructions provided by the course syllabus, or by their home academic faculty, college, or campus procedures for absence reporting and academic consideration. 

Students who submit a record of their absence created by the ACORN Absence Declaration Tool should expect to receive reasonable academic consideration from their instructor without the need to present any additional supporting documentation.

What can I declare an absence for?

Which circumstances qualify?

The ACORN Absence Declaration Tool is intended to be used for the following circumstances: 

  • A health condition or injury (e.g., illness, physical injury, mental health issue, scheduled surgery)
  • A personal or family emergency (e.g., an unanticipated and unavoidable familial incident beyond your control)
  • Bereavement (e.g., the death of a student’s immediate family member or close friend)
Which circumstances do not qualify?

The ACORN Absence Declaration Tool is not intended to be used for the following circumstances:

  • Personal social obligations 
  • Travel not related to your academic program
  • Technological issues
  • Avoiding deadlines or tests:
    • Developing good study habits and strong time management skills are important for staying productive and not falling behind. A learning strategist or academic mentor can help students create a personalized plan for academic success.  
    • Stress can also be a contributing factor and students should seek support from on-campus and community resources by referring to the Well-Being Support tab (located in the Health & Wellness section, under the purple Life ribbon) in ACORN. 

How do I declare my absence?

The way in which you report your short-term absence depends on your faculty, college, or campus. Some faculty, college, or campus’ use the Absence Declaration tool in ACORN, while others have their own specific procedures for seeking academic consideration outside of the tool.

Limitations of the ACORN Absence Declaration Tool

The ACORN Absence Declaration Tool has specific limits for how you can use it to report your short-term absence. Review the restrictions for declaring your absence in ACORN: