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January 26 - In-Person Services Closed

Due to heavy snowfall, the University of Toronto St. George campus is closed today, January 26, 2026. Please visit the Campus Status page for updates. Phone support remains available, and you may also submit inquiries through the Service Portal.

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Record Your Address & SIN or ITN in ACORN by January 31

For tax purposes, a valid address and your SIN or ITN information must be in ACORN by January 31. Learn more about the importance of this information and how to update it through the Tax Information webpage.

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Scheduled Server Maintenance

Please Note: All University Registrar’s Office applications and portals that are accessed via the URO HUB will be unavailable on December 1, 2025, 8:30am – 12:00pm. We apologize for the inconvenience and appreciate your understanding.

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Phishing Emails

Phishing emails: Some students have been receiving phishing emails. Any communication sent from the University of Toronto will never ask you to click on or send personal or financial information to an external login or email. Learn more about phishing emails and how to report them.

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Holiday Closure

Client Services and Convocation front desk and phone lines will be closed for the holiday break from Tuesday, December 23 at 12:30pm to Friday, January 2, 2026. We will re-open on Monday, January 5, 2026, at 9:30am. Happy Holidays!

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Holiday Closure

Client Services, Transcripts and the Office of Convocation will be closed on Friday, August 1 and Monday, August 4 for Presidential Day and the Civic Holiday. They will be re-opening on Tuesday, August 5 (Client Services at 1:00pm and the Office of Convocation at 9:00am).

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Convera Maintenance

Please note: Convera will be down for scheduled maintenance on Friday, August 15th, 2025, from 9:00pm – 5:00am EDT. If you are planning on using Convera for payments, please so do before 2:00pm EDT on August 15th to avoid payment delays.

Diplomas

Your diploma is a special scroll of paper embossed with the name, crest and seal of the University of Toronto and the signatures of senior officials of the University. It also includes your name, the date of conferral, and your degree.

If you have RSVP’d to attend your ceremony, you will receive your diploma at the ceremony. If you do not attend Convocation then you may obtain your diploma in person at the Office of Convocation or you may make arrangements to have it delivered to you.

The University of Toronto does not issue copies or duplicates of diplomas. Your diploma is a legal document and the only copy of it is the one that you received. If you need to send a copy to another institution or body, consider ordering a Certification of Degree or take your original diploma to a Notary Public who can provide you with a certified copy of your diploma. For information about how to have Canadian documents authenticated so that they will be accepted for use abroad, please visit the Global Affairs Canada website and/or the Government of Ontario website. 

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In-person diploma pickup is by appointment only

The Office of Convocation will hold your diploma for one year following the date of Convocation.

Make an appointment for diploma pickup

Diploma Delivery

Complete the Diploma Delivery Request Form and pay the required shipping fee 

  • $55.00 CAD within Canada and the USA 
  • $70.00 CAD to international destinations 

Diplomas are generally shipped weekly, however please allow 1-3 weeks for your order to be processed. 

Missing or incorrect information will cause delays in processing and shipping so please follow the instructions carefully. 

Diploma Delivery Request Form
Diploma Delivery Request Form

Important Shipping Details

  • Courier services will not deliver to P.O. Boxes. Please include a full street name and number.
  • All diplomas that are couriered will require a signature by the receiving party.
  • Please provide an address where your diploma can be received during business hours (9am-5pm, Monday-Friday), to avoid delays and returned diplomas.
  • Addresses must be in English/Latin letters as the courier does not accept non-Latin/English characters. We are unable to accept or ship to addresses not in English/Latin letters.
  • If undeliverable, the Courier Depot will hold the package for 5 days before returning it to our Office. It will then be subject to further payment for re-delivery.  
  • Delivery fees are non-refundable. Please carefully consider your options for obtaining your diploma before placing your order. 
  • If you have a postal code that is not recognized by some couriers, please email us. 
  • We cannot change the delivery address after an order has been shipped and cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund. If the error causes the order to be sent back to us, you will be responsible for return shipping fees. 
  • On average, diplomas are shipped by courier every 1 to 2 weeks for those whose convocation ceremonies have already occurred. If your ceremony has not taken place your diploma will only be shipped once all ceremonies have concluded for that session. See the Diploma Pickup section for the earliest date that you diploma will be shipped which corresponds with the first day of diploma pickup for that session.

Diploma Pickup

Diplomas are available for pickup one business day following the last day of each Convocation period.   

  • If you are graduating in March 2026, diplomas available for pickup as of March 13.
  • If you are graduating in Spring 2026, diplomas available for pickup as of June 22.
  • If you are graduating in Fall 2026, diplomas available for pickup as of November 2.

You must bring your University of Toronto TCard or valid/non-expired government-issued photo identification with you. 

We are by appointment only but offer walk-in service immediately following the convocation ceremonies for those graduates. Walk-in service is available on the following weekday dates and times only:  

In Absentia (March 2026) Graduates:

  • March 13 & 16 from 10:00 AM to 4:30 PM  
  • March 17 from 1:00 PM to 4:30 PM  
  • March 18-20 from 10:00 AM to 4:30 PM  

June (Spring) Graduates:

  • June 22 from 10:00 AM to 4:30 PM  
  • June 23 from 1:00 PM to 4:30 PM  
  • June 24-26 from 10:00 AM to 4:30 PM  
  • July 2-3 from 10:00 AM to 4:30 PM

October (Fall) Graduates:

  • November 2 from 10:00 AM to 4:30 PM  
  • November 3 from 1:00 PM to 4:30 PM  
  • November 4-6 from 10:00 AM to 4:30 PM  

If you are unable to pick up your diploma yourself, you may send someone to pick it up for you. To do so, complete and sign the Diploma Pickup Letter of Authorization form.  

  • The person picking up your diploma must have valid/non-expired photo identification with them.   
Diploma Pickup Letter of Authorization Form
Diploma Pickup Letter of Authorization Form

Replacement Diplomas

Important Notes

  • The Office of Convocation will hold your replacement diploma for one year from the date of reissue and then destroy it as unclaimed. 
  • Please check your diploma for any errors. The Office of Convocation will replace diplomas free of charge for up to 30 days from the receipt date if they contain clerical errors. After 30 days, diplomas returned to our office to have errors corrected will be subject to a full replacement fee. 
  • Replacement Diplomas will be delivered to you via courier. This cost is included in the replacement fee. 
  • Any outstanding fees/financial holds must be cleared before replacement diplomas are processed.  Please contact your Registrar’s Office for information regarding your fees/financial holds. 
  • The typical processing time for a Replacement Diploma is approximately 4 weeks upon receipt of documentation and payment. During peak Convocation seasons, please allow 6-8 weeks for a Replacement Diploma to be processed. Peak Convocation seasons are May until the end of June and mid-September until the end of October. 

Diplomas that were lost, destroyed, damaged, require a name change, or were never claimed can be replaced at a cost of $150.00 CDN (includes taxes and shipping). Please select the option below that applies to you and follow the specific instructions carefully. 

NOTICE: The fee for a replacement diploma will increase to $200.00 CDN beginning on May 1, 2025.

Degree Upgrades

In order to obtain your Honours Upgrade diploma, you must return your original Bachelors diploma to the Office of Convocation to exchange for the Honours Upgrade.  

You may claim your Honours Upgrade diploma by delivery or pickup. 

The Office of Convocation will hold your Honours Upgrade diploma for one year following the date of conferral. 

Authentication/Apostillation of Documents

Foreign Governments and organizations sometimes require documents be authenticated before they will accept them. For information about how to have Canadian documents authenticated so that they will be accepted for use abroad, please visit the Global Affairs Canada website and/or the Government of Ontario website.

Please note that as of January 11, 2024, Canada joined the Hague Apostille Convention Abolishing the Requirement of Legalisation for Foreign Public Documents (Hague Apostille Convention), a multilateral treaty, the main purpose of which is to facilitate the circulation of public documents (e.g., birth certificates, corporate powers of attorney, diplomas etc.) issued by one country to be used in another country.

If you are travelling to a Hague signatory country, your authenticated documents will be issued apostilles which may not require further legalization at consulates or embassies. Please check with the relevant consulate, embassy, and end destination recipient for their document requirements.

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