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January 26 - In-Person Services Closed

Due to heavy snowfall, the University of Toronto St. George campus is closed today, January 26, 2026. Please visit the Campus Status page for updates. Phone support remains available, and you may also submit inquiries through the Service Portal.

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Record Your Address & SIN or ITN in ACORN by January 31

For tax purposes, a valid address and your SIN or ITN information must be in ACORN by January 31. Learn more about the importance of this information and how to update it through the Tax Information webpage.

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Scheduled Server Maintenance

Please Note: All University Registrar’s Office applications and portals that are accessed via the URO HUB will be unavailable on December 1, 2025, 8:30am – 12:00pm. We apologize for the inconvenience and appreciate your understanding.

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Phishing Emails

Phishing emails: Some students have been receiving phishing emails. Any communication sent from the University of Toronto will never ask you to click on or send personal or financial information to an external login or email. Learn more about phishing emails and how to report them.

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Holiday Closure

Client Services and Convocation front desk and phone lines will be closed for the holiday break from Tuesday, December 23 at 12:30pm to Friday, January 2, 2026. We will re-open on Monday, January 5, 2026, at 9:30am. Happy Holidays!

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Holiday Closure

Client Services, Transcripts and the Office of Convocation will be closed on Friday, August 1 and Monday, August 4 for Presidential Day and the Civic Holiday. They will be re-opening on Tuesday, August 5 (Client Services at 1:00pm and the Office of Convocation at 9:00am).

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Convera Maintenance

Please note: Convera will be down for scheduled maintenance on Friday, August 15th, 2025, from 9:00pm – 5:00am EDT. If you are planning on using Convera for payments, please so do before 2:00pm EDT on August 15th to avoid payment delays.

Certification of Degree

A Certification of Degree is a signed and sealed document printed on letterhead stating your name of record, degree conferred, and date of graduation.

Fee: $25.00 CAD for each Certification of Degree

Processing Time: 15-20 business days*

*Please note that this does not include delivery time with Canada Post or Courier.

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Please Note

A Certification of Degree is only available to those who have had their degree conferred. If your degree has not yet been conferred, you may request a letter confirming that you have met the requirements to graduate from ACORN should your faculty permit this, or from the Registrar’s Office in your division.

Delivery Options

You have three options for receiving your document:

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Exceptions

Toronto School of Theology Graduates

Please note that a Certification of Degree for your TST degree cannot be issued by the Office of Convocation. Please contact your college registrar for a Toronto School of Theology Certification of Degree.

School of Continuing Studies Certificates

Do not use this form. Please contact the School of Continuing Studies to request your certificate.

Certified Copies

Regrettably, the University of Toronto does not issue copies of diplomas. Your diploma is a legal document. Therefore, the only copy of your diploma is the one that you received. Please take your original diploma to any local Notary Public* and they can provide you with a certified copy.

(*A Notary Public is a public official who can authenticate documents with a notarial seal. Many lawyers are also Notaries. A Notary Public is not equivalent to a Guarantor. Please contact a local law office in your area.)

The Office of Convocation can provide a Certification of Degree. This is a document printed on office letterhead that states your name, degree earned and date of Convocation. It is then signed and sealed by a University Official.

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