Contact Us
The University Registrar’s Office (URO) supports and advances the University of Toronto academic and strategic goals by providing leadership and advice across all three campuses on areas such as student registration, student academic records, financial aid, awards, fee assessment, academic discipline and access to information.
Client Services
Our team handles front-line inquires. We’re a team of over 20 people, and we help in person, over the phone, or through the Service Portal. Inquiries such as admissions, awards, financial aid, fees, payments, and transcripts all come through our office. In 2024, we handled 330,000+ student inquiries.
If you are visiting us in person, please bring your T-Card.
For undergraduate admissions support, connect with a recruitment advisor.
Monday: 10:00am – 4:30pm
Tuesday: 1:00pm – 4:30pm
Wednesday: 10:00am – 4:30pm
Thursday: 10:00am – 4:30pm
Friday: 10:00am – 4:30pm
Saturday: Closed
Sunday: Closed
Please note that Client Services is closed for Statutory, Civic, and University holidays.
Undergraduate Admissions and Awards inquiries:
Applications status, document submission, test scores and parchment matching, JOINid enabling issues, program requirements, deadline dates, URO awards and scholarships, Award Explorer details, award application status updates and third-party scholarships cheques.
Financial Aid inquiries:
Full and Part-Time OSAP applications, OSAP for Micro-credentials, Bursaries for Students with Disabilities (BSWD), provincial and territorial student aid programs (OOP), U.S. student aid (US) and University of Toronto Advanced Planning for Students program (UTAPS).
Student Account inquiries:
Invoice Adjustments – UHIP, Balance of Degree fee, backdated course cancellations, refunds for OSAP & non-OSAP students, refund cheque/direct deposit problems and replacements, unused academic and residence deposit handling, Student Accounts communications (balance reminders, credit balance emails), tax form requests (T2202, T4A, and Releve-8) and tuition receipts, staff and dependent tuition waivers.
University of Toronto Transcripts inquiries:
Transcript request issues, paper transcripts and transcript request statuses.
Academic or other inquiries:
Please contact your divisional/faculty, college or campus registrar for more information.
Convocation
Convocation is the culmination of this phase of your academic career; it’s a celebration of your graduation and an event that you will look back on for years to come. At the Office of Convocation, our role is to provide you with all the information and resources you need to make it the best day for you, your fellow graduands, and your guests.
Book an Appointment
Call Us
General Inquiry: 1-416-978-3629
Convocation Hotline: 1-416-978-5940
Inquiry Form
Hours of Operation
Monday: 9:00am – 4:30pm
Tuesday: 9:00am – 4:30pm
Wednesday: 9:00am – 4:30pm
Thursday: 9:00am – 4:30pm
Friday: 9:00am – 3:00pm
Saturday: Closed
Sunday: Closed
Please note that the Office of Convocation is closed for Statutory, Civic, and University holidays.
Accommodated Testing Services
Balancing academic accommodation and academic integrity, Accommodated Testing Services coordinates and administers quizzes, term tests and exams to students with disabilities who are registered with Accessibility Services and are enrolled in St. George Campus courses.
Divisional/Faculty, College, or Campus Registrar’s Office
As a University of Toronto student, the Registrar’s Office at your division/faculty (or college for the Faculty of Arts & Science) is your primary place for questions and advising regarding academics, financial aid or personal support.
About Us
What We Do
We support students, staff, and faculty throughout the student academic lifecycle – from the time the student registers until they graduate. We collaborate with divisional registrars to improve processes, streamline processes and develops university-wide policies, guidelines and procedures. The URO also maintains student records and oversees the student information system to enhance the student experience and support the University’s mission.
Teams within the URO include:
- Business and Administrative Services
- Communications
- Convocation
- Financial Aid & Awards
- Learning Space Management
- Registrarial Policy and Project Management
- Student Accounts
- Students Systems, Reporting and Client Services