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January 26 - In-Person Services Closed

Due to heavy snowfall, the University of Toronto St. George campus is closed today, January 26, 2026. Please visit the Campus Status page for updates. Phone support remains available, and you may also submit inquiries through the Service Portal.

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Record Your Address & SIN or ITN in ACORN by January 31

For tax purposes, a valid address and your SIN or ITN information must be in ACORN by January 31. Learn more about the importance of this information and how to update it through the Tax Information webpage.

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Scheduled Server Maintenance

Please Note: All University Registrar’s Office applications and portals that are accessed via the URO HUB will be unavailable on December 1, 2025, 8:30am – 12:00pm. We apologize for the inconvenience and appreciate your understanding.

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Phishing Emails

Phishing emails: Some students have been receiving phishing emails. Any communication sent from the University of Toronto will never ask you to click on or send personal or financial information to an external login or email. Learn more about phishing emails and how to report them.

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Holiday Closure

Client Services and Convocation front desk and phone lines will be closed for the holiday break from Tuesday, December 23 at 12:30pm to Friday, January 2, 2026. We will re-open on Monday, January 5, 2026, at 9:30am. Happy Holidays!

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Holiday Closure

Client Services, Transcripts and the Office of Convocation will be closed on Friday, August 1 and Monday, August 4 for Presidential Day and the Civic Holiday. They will be re-opening on Tuesday, August 5 (Client Services at 1:00pm and the Office of Convocation at 9:00am).

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Convera Maintenance

Please note: Convera will be down for scheduled maintenance on Friday, August 15th, 2025, from 9:00pm – 5:00am EDT. If you are planning on using Convera for payments, please so do before 2:00pm EDT on August 15th to avoid payment delays.

Tuition Waivers

University of Toronto staff and their eligible dependents may qualify for a tuition waiver, as outlined in the staff member’s employment agreement. The tuition waiver covers the program and course fees for the current session, in accordance with the terms of the employment agreement. Tuition waiver credits do not cover incidental, ancillary, residence or other non-academic fees.

Eligibility and Guidelines

  • You must have paid all prior session fees, as well as any current session incidental, ancillary, and other fees not covered by the tuition waiver, by the specified deadlines
  • The percentage of waiver to which you may be eligible for is dependent on factors such as your employment date, percentage of employment, and the eligibility of the program of study. For eligibility and course restrictions, please refer to the policies for your employee group at HR & Equity – University of Toronto 
  • Any changes to your registration status or academic fees must be reported to Student Accounts. In the event of a reduction in your academic fees, tuition waiver payments will be cancelled and refunded to the University 
  • Tuition Waivers must be approved and submitted each session, including Fall-Winter, Winter Start, and Summer session 

Application Process

It is recommended to submit the tuition waiver well in advance of your registration deadlines. The tuition waiver payments will be processed in late September for Fall, late January for winter and late May for Summer after most course changes have occurred for the term. Adjustments to tuition waiver payments may be made if course enrolment changes throughout the academic year.