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Scheduled Server Maintenance

Please Note: All University Registrar’s Office applications and portals that are accessed via the URO HUB will be unavailable on December 1, 2025, 8:30am – 12:00pm. We apologize for the inconvenience and appreciate your understanding.

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Phishing Emails

Phishing emails: Some students have been receiving phishing emails. Any communication sent from the University of Toronto will never ask you to click on or send personal or financial information to an external login or email. Learn more about phishing emails and how to report them.

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Holiday Closure

Client Services and Convocation front desk and phone lines will be closed for the holiday break from Tuesday, December 23 at 12:30pm to Friday, January 2, 2026. We will re-open on Monday, January 5, 2026, at 9:30am. Happy Holidays!

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Holiday Closure

Client Services, Transcripts and the Office of Convocation will be closed on Friday, August 1 and Monday, August 4 for Presidential Day and the Civic Holiday. They will be re-opening on Tuesday, August 5 (Client Services at 1:00pm and the Office of Convocation at 9:00am).

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Convera Maintenance

Please note: Convera will be down for scheduled maintenance on Friday, August 15th, 2025, from 9:00pm – 5:00am EDT. If you are planning on using Convera for payments, please so do before 2:00pm EDT on August 15th to avoid payment delays.

Refund Schedules

Refund schedules outline important dates for financial penalties associated with dropping courses or programs. Please note that these schedules do not determine whether you will receive a refund to your bank account or by cheque. You may be eligible for a refund if there is a credit balance on your student account, please refer to your ACORN invoice. Any credit resulting from dropped courses or programs will first be applied to outstanding charges on your account.

Fall-Winter Refund Schedules

If you are looking for a refund schedule from a past year not included on this page, please contact us directly.

Summer Refund Schedules

If you are looking for a refund schedule from a past year not included on this page, please contact us directly.